Shipper memberi kesempatan untuk bergabung bersama Customer Experience – 3 Months Contract Based in Central Java di Jawa Tengah.
Deskripsi Pekerjaan
Why Join Us?
Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost-competitive. With over 17,000 islands, 2,500 logistics providers, and a fast-growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, Sequoia Capital India, DST Global Partners, and others. We are looking for passionate and outstanding individuals to join our team.
What will you do:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing Shipper products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensuring customer satisfaction and provide professional customer support.
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What are the requirements?
- Min. Diploma or bachelor degree from any majors
- Min. 2 years of proven customer support experience or experience as a Client Service Representative 
- Has experience handling Electronic product categories
- Having great Excel Skills & Communication
- The working system will be fully remote from home
