PT Surya Digital Teknologi memberi kesempatan untuk bergabung bersama Customer Service di Kalibanteng Kulon, Semarang.
Deskripsi Pekerjaan
Surya Digital Teknologi is a digital agency based on Indonesia. We specialise in creating mobile apps, websites, and software solutions including recruitment solution for large, medium, and small businesses. We aim to automate your tasks and help you achieve better results, giving you more time to focus on what matters the most. We take pride in being responsive and reliable. Our clients have experienced our commitment to IT services and recruitment firsthand. Let us show you what matters most – your success!
Currently, we are looking for a Customer Service interested in handling our incoming calls.
What You Will Do:
– Manage large amounts of incoming phone calls
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts and file documents
– Follow communication procedures, guidelines and policies
– Take the extra mile to engage customers
– Contribute to team and organizational improvements in process and infrastructure
– Follow industry best practices
– At least 2+ years of working experience in a similar customer service role
– High English-fluency
– Willing to work in a shift schedule. Night-shift will be commenced from home.
– A strong ability to communicate effectively with a diverse range of people from all backgrounds, at all levels including senior management
– A very high attention to detail
– An ability to understand and live the businesses values, as a key representative of the brand when communicating externally
– Willing to work according to Australian Time
Perks and Benefits:
– Work-life balance (No need to work outside of your 8 hours/day)
– 20 days of Paid Annual Leave, 10 Days of Paid Sick Leave, Paid Australian Holiday
– Government Endorsed Leave (Maternity, Wedding, Mens, etc)
– Team Building Events (Company Dinner, Charity Events, Company’s Outing, Ice Breaking Activity)
– Personal development benefits (Paid Course, Sharing Session)
– Personal Business Funding
– Potential paid work visit to Australia
– Referral Fee of IDR 4 Mills
– Free food and beverages
– Performance bonus
– Health and wellness benefits (BPJS Kesehatan dan Ketenagakerjaan)
– Ied Fitri Bonus (THR)
“Pihak HiredToday.com dan Perusahaan tidak akan meminta biaya dalam bentuk apapun pada saat melakukan proses recruitment. Mohon segera melaporkan kepada kami, apabila Anda jika pada saat diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang.”
“HiredToday.com and the Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money.”
Keuntungan Yang Didapat:
Lokasi Kerja PT Surya Digital Teknologi: Semarang
Waktu Kerja : Waktu Penuh
Lamar Sekarang DAFTAR
Loker PT Surya Digital Teknologi Ditutup Pada : 01 Nov 2024
