ISMAYA GROUP memberi kesempatan untuk bergabung bersama Guest Relation Supervisor – Osteria GIA (Semarang) di .
Deskripsi Pekerjaan
Job Description:
- Ensure clients are properly greeted upon their arrival
- Check up on client bookings on Chope and ensure that tables are set before clients’ arrival
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Inform guests about the availability of tables and direct them to the tables
- Keep records of guests who visit the restaurant
- Assist customers with answers to queries, and offer solutions to issues within their capacity
- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
- Ensure that clients make payment for services before they exit the restaurant
- Keep clear records of down payments received and make detailed notes of balance payments
- Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences
- Check Guest Relation’s emails and respond to them accordingly draw the attention of management to certain mails when necessary
- Ensure all of the brodcast blast and personal chat delivered properly to the guests
- Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.
- Interacting with customers
Job Requirements:
- Minimum Diploma Degree from an academy. With Maximum age of 30 years old
- Minimum 1 year of experience in administrative, secretarial fields, and operational office
- Excellent communication skills in English & Bahasa
- Good knowledge of Microsoft Outlook, Word, Excel, Power Point
- Confident, has sense of leadership, detailed, dependable and hard worker
- Must have experience in hospitality industry
- Willing to be placed in Surabaya area
