PT Transcosmos Indonesia memberi kesempatan untuk bergabung bersama SPV Quality Assurance Contact Center – Semarang di .
Deskripsi Pekerjaan
Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
Our goal is to foster a culture of excellence while shaping a thriving company. We provide a competitive compensation package and ample opportunities for career growth. We believe in giving every employee a fair chance to contribute to our success and to unlock their full potential.
We are hiring SPV Quality Assurance Contact Center – Semarang Site, read more for the Job Description & Requirements about this job below:
Job Function:
- Provide the analysis (monitoring) and observation for improvement suggestion to Project.
- Create action plan for the monitoring Projects with low achievement.
- Provide the CSAT/DSAT/NPS analysis and create extra improvement plan.
- Maintain and monitor the Quality achievement.
Requirements:
- Bachelor degree from any major.
- Experienced at least 1 year in Quality Assurance of Contact Center Operation.
- Fluent in English (Writing, Speaking, Listening).
- Strong analytical and observational skill.
- Good service mindset and strong in details.
- Good communication and coaching skills.
- Willing to be placed in Semarang.
Note:
– This recruitment process is free of charge
– Only shortlisted candidates will be invited to next process
Life At TCID
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
Fulfilling Career
Professional Growth
Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
Growing Culture
