PT. Alpha Utama Mandiri memberi kesempatan untuk bergabung bersama Customer Service Staff di Semarang, Jawa Tengah.
Deskripsi Pekerjaan
Requirements :
- S1 any major
- Minimum has 1-2 years of working experience in this filed
- Professional Appearance
- Used to operate computers
- Proficient in communication skills
- Experience working with customer support.
- Ability to handling complain & maintaining a strong relationship with new customer
- Placement: Semarang
 
Responsibility :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
 
