Lowongan Kerja Sr. Representative Real Time Management PT Concentrix Services Indonesia Di Jawa Tengah

Job Title:

Sr. Representative Real Time Management

Job Description

Key Responsibilities:

• RTA will act as a liaison between the Centralized and Site WFM teams.
• Preparation of daily / Weekly / Monthly MIS reports &amp presentations/decks
• Preparing schedules using Erlang for different queues across multiple locations
• Resolve escalated issues and requests from the site management
• Root cause analysis of SLA deviations, action plan development, and resolution
• Monitor real-time queue, schedule adherence &amp attendance.
• Key daily exception requests and update schedules
• Cross-train with Scheduling Analyst
• Optimize breaks the day of or the day before the actual schedule
• Schedule ADHOC intra-day training requests and update schedules
• Produce and analyze daily efficiency reports (representative availability, access level, etc.)
• Attend centralized and/or site management meetings, as required
• Cater to real-time ad-hoc requests as and when required

Skills

• Good English communications
• Good knowledge of MS Excel &amp Powerpoint.
• Willing to work on shifting schedules
• Candidates with Scheduling skills will be preferred.
• Ability to excel under pressure
• Drive for self-learning and knowledge enhancement

Location:

IDN Yogyakarta, Lippo Mall Floors 1 &amp 6

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents